EXIN ISO20KF Test Passed : ISO / IEC 20000 Foundation

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EXIN ISO20KF Exam Syllabus Topics:

EXIN ISO / IEC 20000 Foundation Sample Questions:

1. Which of the following is used for the assessment of maturity of organizations?

A) MOF
B) CobIT TM
C) ITIL
D) CMMI

2. What is the objective of the Service Continuity and Availability Management processes?

A) to ensure that agreed levels of service commitments to Customers can be met in all circumstances
B) to ensure agreed effective communication towards Customers
C) to ensure that agreed Service Continuity and Availability commitments to Customers can be met in all circumstances
D) to ensure that agreed Service Continuity and Availability commitments to providers can be met in all circumstances

3. Which of the following actions should be taken to ensure continual improvement of a Quality Management System?

A) Start an internal service organization evaluation
B) Analyze and evaluate the existing situation to identify areas for improvement
C) Analyze customer satisfaction and identify resulting actions
D) Review the Quality Management System at least annually

4. When a new service is being planned, Service Level Management needs to ensure that existing performance levels of other IT services will not be unduly impacted. From which process will Service Level Management require input?

A) Financial Management for IT Services
B) Capacity Management
C) Availability Management
D) IT Service Continuity Management

5. Personnel should be competent on the basis of appropriate education and experience. Which of the following is a best practice relating to competence?

A) At least two employees should be suitably trained for each role.
B) Appropriate records of education, training, skills and experience need to be maintained.
C) Employees should have at least a relevantbachelors degree.
D) Personnel should all have a relevant Security training according to ISO/IEC 27002.

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