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HP HP2-I47 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: HP Lifecycle Services Overview | - HP Protect Services - HP Renew Services - HP Optimize Services - HP Collaborate Services - HP Fix Services - HP Set Up Services |
| Topic 2: Sales Skills and Positioning | - Demonstrating value to clients - Positioning HP Lifecycle Services - Building and presenting the business case - Qualifying customer needs |
| Topic 3: Service Registration and Delivery | - HP Channel Services Network (CSN) registration - HP Care Pack attachment rules |
HP Selling HP PS Lifecycle Services 2023 Sample Questions:
1. Name a benefit of HP Active Care, powered by HP TechPulse.
A) Actionable device and employee insights whether online or offline
B) Ability to actively change the security policies in response to threats
C) Proactive issue identification and remediation
D) Automatic performance tuning based on feedback
2. An SMB customer with an overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles with different technical requirements. Management is concerned about downtime involved with this refresh.
How would HP Set Up Services help this customer?
A) By offering 1 TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
B) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
C) By ensuring employee PCs are preconfigured to their unique user specifications for out-of-the-box productivity delivered to their door,regardless of work location
D) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
3. How are HP Care Pack Services sold?
A) They are available as a contractual service and can be sold at any time as a standard SKU offering
B) They are sold as a transactional upfront payment although they require special terms and a minimum threshold.
C) They are attached to hardware by the device serial number and sold as a transactional upfront payment.
D) They are sold with flexible payment terms and coverage options, offer standard and custom options, and are renewable.
4. Name two specific pain points a customer might have that HP Fix Services can help address. (Select two.)
A) Customer is facing increased cyberthreats.
B) Customer needs to focus on CapEx rather than OpEx.
C) Employees are less productive due to maintenance issues.
D) Changing trends have had a negative impact on business performance.
E) Customer is not set up for remote working
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: C,E |



