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HP HP2-H65 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Positioning Services Solutions | - Articulating value propositions - Handling objections and demonstrating ROI |
| Understanding HP Personal Systems Services | - HP Services portfolio overview - Key features and benefits of services offerings |
| Upsell and Cross-Sell Opportunities | - Identifying complementary services - Maximizing customer value through additional offerings |
| Service Support and Deployment | - Deployment and lifecycle services fundamentals - Support service options |
| Sales Process and Customer Engagement | - Discovery and consultative selling techniques - Identifying customer needs and requirements |
HP Selling HP Personal Systems Services 2018 Sample Questions:
What are some of the benefits to customers who take advantage of the Installation Services? (Select two.)
- A. provide customers with return packaging in case they decide to exchange products
- B. get installation training to help the customer stay involved in each step of the process
- C. achieve global consistency in the installation and setup of devices
- D. optimize the customer's IT resources with expert deployment
- E. get expert supervision while the IT team installs the new devices to ensure it is done correctly
Correct Answer: D,E 🗳️
Your customer Just hired 2.000 employees and needs 2.000 notebooks. Unfortunately, their IT staff is busy with several IT infrastructure projects. Which services would you offer this customer to deploy and ensure devices are ready on their employees' first day?
- A. Next Business Day Onsite
- B. Data Migration Services
- C. Configuration and Installation Services
- D. Priority Services and Configuration Services
Correct Answer: D 🗳️
Which tool allows you to instantly find and share Care Pack Services and stay informed with the latest news on HP Services?
- A. HP Support Center
- B. HP Cirrus
- C. HP Cross Sell Solution
- D. HP Sales Central
Correct Answer: D 🗳️
In which customer situation would you propose a services contract?
- A. The customer wants to purchase only services, does not want to pay upfront, and wants a single agreement to simplify the installed base management and renewal.
- B. The customer wants to pay upfront for both hardware and services.
- C. The customer uses only HP products.
- D. The customer requires that no special terms and conditions are attached to the SLA and wants to pay upfront for both services and hardware.
Correct Answer: A 🗳️
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