BBPSD CSFX Test Passed : Customer Service

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BBPSD CSFX Exam Syllabus Topics:

BBPSD Customer Service Sample Questions:

1. A person who is unknown to an organisation who acts as a customer and then reports back to the organisation on their experience is called a

A) Unknown shopper.
B) Mystery shopper.
C) Secret shopper.
D) Shopping experience tester.

2. Market segmentation means that:

A) Customers are sub divided into smaller groups to distinguish purchaser behaviour.
B) Organisations can deal quicker with customers.
C) There is only a small market that is available to consumers.
D) The market that the organisation is selling to has become saturated.

3. When you are using a phone to give a customer a serial number you should:

A) Be unenthusiastic.
B) Speak slower than normal.
C) Speak in your normal voice.
D) Be enthusiastic.

4. The most cost effective 24/7 way of gathering and storing customer information for an organisation's customer database is by:

A) Internet communication.
B) Phone communication.
C) Face-to-face communication.
D) Written communication.

5. Before sending a customer an email you should always:

A) Be courteous.
B) Read the email before sending.
C) All of the above.
D) Use an appropriate title.

Solutions: