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Salesforce AP-204 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Order Capture and Trade Promotion | - Order taking processes in Consumer Goods Cloud - Trade promotion management basics |
| Topic 2: Visit Planning and Route Optimization | - Territory and route planning concepts - Scheduling and field rep optimization |
| Topic 3: Reporting and Analytics | - KPIs and retail execution metrics - Dashboards and performance tracking |
| Topic 4: Mobile and Offline Capabilities | - Mobile app usage for field reps - Offline synchronization and data handling |
| Topic 5: Consumer Goods Cloud Fundamentals | - Data model overview (accounts, retail stores, visits) - Core platform concepts and Consumer Goods Cloud positioning |
| Topic 6: Retail Execution | - In-store task management and compliance tracking - Store visits and field execution processes |
Salesforce Consumer Goods Cloud Accredited Professional Sample Questions:
1. Universal Containers wants to include product A every time they sell bundle B. Users can opt out this product if they want but cannot take a quantity of more than 1 per bundle.
How should a Consultant configure the product in the system?
A) Add an Auto Add rule to include product A with bundle B
B) Configure the cardinality Min as 1, Max 1 and default as 1
C) Configure the cardinality Min as 0, Max 1 and default as 1
D) Add a Recommend rule for product A when bundle B is added
2. Which of the following represent the three ways of performing a promotion check during an in-store visit?
A) General Promotion, Individual Product, and Product Category
B) Clearance Promotion, Volume Promotion, and Product Coupons
C) Individual product, Product Coupons, and Volume Promotion
D) Unit Promotion, Product Category, and Product Coupons
3. Alpine, a Consumer Goods company, is launching a new division dedicated to fresh baked breads delivered to restaurants and groceries. In an effort to move product rapidly and pick up new clients they need to extend their current customer onboarding process to allow field reps to onboard new customers while on their daily route. Which option is a best practice to complete this requirement ?
A) Create an opportunity and use CPQ to send the restaurant manager an enticing quote
B) Ask the potential customer to navigate to the Alpine website built on Commerce Cloud to place their first order. Use the Commerce Cloud to Consumer Goods Cloud connector to complete the order
C) Use the Click2Create function to pull the Point of interest data from maps directly to the address fields and attached follow up case or lead to onboard the outlet on an onboarding journey
D) Create a retail store record from the mobile app and use a workflow to send an email to the customer affair department
4. Universal Shipping (US) uses Communications Cloud and has built multiple OmniScripts and FlexCards to calculate freight charges and provide delivery estimates. They also have a self-service site hosted on a third-party CMS. US wants the same experience on their off-platform site that they have in Salesforce, for their unregistered users.
Which two steps should a Consultant take to meet these requirements?
A) Use OmniOut and add the existing OmniScript and FlexCards.
B) Create a Lightning Out Project and use Javascript to load the Lightning Web Components (LWCs) into the external site.
C) Use an integration user for the authentication with Salesforce to get the session token that will allow calls to Salesforce.
D) Use a Canvas application to expose the OmniScript and FlexCards to unregistered users.
5. Which of the following is accurate regarding the Einstein Vision model?
A) The model is created automatically by Einstein based on uploading the perfect image
B) The model is created in store as reps perform their daily tasks during phase 1 rollout
C) The model needs to be created as part of the development process using a base set of images
D) The model is created via crowdsourcing of images available via public copyright licenses
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: A | Question # 3 Answer: C | Question # 4 Answer: A,C | Question # 5 Answer: C |



