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Avaya 3302 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Integration & Connectivity | 25% | - Firewall and security configuration - Integration with CMS, Call Recorder and other systems - Integration with Communication Manager - Network ports and protocols |
| Maintenance & Troubleshooting | 10% | - Upgrades and updates - Log analysis and monitoring - Common issues and resolution - Backup and restore procedures |
| Installation & Deployment | 25% | - Post-installation validation - Server installation and configuration - License activation and setup - Prerequisites and compatibility |
| ACCCM Architecture & Components | 20% | - Web interface and navigation - System overview and functionality - Server components and services - Database and licensing |
| Configuration & Administration | 20% | - User, agent and extension management - Schedule server and automation tasks - System parameters and settings - Roles and permissions |
Avaya Contact Center Control Manager Implementation and Maintenance Sample Questions:
Which Communication Manager (CM) ports must be enabled for Avaya Contact Center Control Manager (ACCCM) to connect with CM?
- A. 5060 or 5061
- B. 4022 or 4023
- C. 5022 or 5023
- D. 65534 or 65535
Correct Answer: C 🗳️
A company has Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. The administrator for the company has been tasked to create 10 new employee Agent Login IDs effective on Monday. A job has been scheduled through the ACCCM Schedule Server on Friday to be completed Sunday night. However, Monday morning it is discovered that although the Agent Login IDs are in the ACCCM database, they do not appear in CM. What may have caused the problem?
- A. The administrator did notcreate a task for the job.
- B. The administrator did not checkthe'Save CM box'in the action list for the action.
- C. The administratordid not assign a schedule to the job.
- D. The administrator did not check 'enabled' for the scheduledjob.
Correct Answer: B 🗳️
You have configured Avaya Contact Center Control Manager (ACCCM) to use Active Directory with Single Sign On integration. A user complains that they are not able to add an extension. What should you check lo resolve the problem?
- A. Verify that the user has permission to accessACCCM.
- B. Verify that the ACCCM applicationis set to use Windows authentication in IIS.
- C. Verify that a role under ACCCM permissions was created with the necessary permissions, and that user belongs to the group assigned under the LDAP tab to the role.
- D. Verify that a role under ACCCM permissions was treated with the necessary permissions to add a new extension, andthat belongsto the group assigned under the LDAP tab to the role.
Correct Answer: D 🗳️
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with a Communication Manager (CM) solution. As part of the project scope of work, you want to ensure that you have TC'P/IP connectivity to and from the Communication Manager.
Whit h two ACCCM components connect to the CM? (Choose two.)
- A. SecurityEngine
- B. Provisioning Server
- C. ACCCM Admin Web Interlace
- D. API Web Services
- E. Configuration Service
Correct Answer: B,C 🗳️
A customer plans to deploy Avaya Contact Center Control Manager (ACCCM) with Avaya Voice Portal (AVP) integration. Which installation requirement stores all that configuration of the AVP Connector?
- A. Microsoft MVC
- B. Voice Portal Configuration Database
- C. Voice Portal Connector
- D. Voice Portal Postgres Database
Correct Answer: B 🗳️
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