Cisco 300-830 Test Passed : Implementing Cisco Collaboration Cloud Customer Experience

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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. A supervisor within your organization must be able to record agent desktop screens with call audio to enhance application usage and process compliance during customer interactions in Webex Contact Center. Which two functionalities must the administrator configure to ensure that the feature is properly set up and working correctly? (Choose two.)

A) Quality Management license
B) Custom Connectors to Conversation Intelligence platforms
C) Webex Connect Platform
D) Calabrio ONE solution
E) Webex Workforce Optimization (WFO)

2. A company wants to provide business continuity if WAN connectivity to Webex Calling is interrupted. Which Cisco solution supports local call survivability?

A) Cisco Emergency Responder
B) Unified Border Element media bypass only
C) Webex Edge Audio
D) Survivable Gateway

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Callback retry interval and queue backlog
B) SIP registration expiration timer
C) Agent idle timeout
D) Queue wait threshold

4. Refer to the exhibit. A Webex Contact Center agent-initiated outbound email did not reach the recipient. While investigating, a Webex Contact Center engineer sees this output in Webex Connect Debug Console tool. Which two mistakes cause this issue? (Choose two.)

A) incorrect email asset SMTP server port
B) incorrect email asset SMTP server security method
C) incorrect email asset SMTP server username
D) email asset not registered to Webex Engage
E) incorrect email asset SMTP server address

5. Which statement describes the PSTN media and signaling requirements for calls arriving at Webex Contact Center?

A) DTMF signaling can use out of band.
B) Opus codec is natively supported by Webex Contact Center without transcoding.
C) SIP Early Media is fully supported by Webex Contact Center.
D) The only supported codecs are G.711uLaw and G.711aLaw.

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